Oficiant
1 month
Applications are open
Master the art of providing impeccable guest service and active sales techniques. The programme has been developed in accordance with the ‘Waiter’ professional standard.
from 15 000 ₽
24000 ₽
Who is this course for?
‘Waiter’ Course
Level 1 is for those who want to:
✓ Test and improve their knowledge and skills, as well as increase their average bill and tips
✓ Advance their professional and career ladder
✓ Become a key hospitality player
✓ For restaurateurs who want to improve the level of hospitality in their establishments
‘Waiter’ Course
Level 1 is for those who want to:
✓ Change your career
✓ Work with a flexible schedule and still earn a good income
✓ For graduates and students looking for a startup site
✓ For future restaurateurs who want to learn the business from the inside
To act as a guide for guests into the world of hospitality
✓ welcome guests and put them at ease
✓ listen to and anticipate guests’ wishes
✓ sell in an environmentally friendly and service-oriented manner
✓ bring the visit to a pleasant close
Tackle problems with confidence and manage stress
✓ dealing with challenging situations
✓ handling objections and conflicts
✓ working as part of a team
Basic skills for waiters
✓ set the table
✓ handle crockery and trays
✓ apply sales techniques
✓ serve food and drinks
✓ cater for banquets
To practise the skills and knowledge you have acquired under the guidance of experienced mentors at the ‘Bavaria’ and ‘Bruges’ restaurants
✓ work alongside a mentor (observation)
✓ work together with a mentor (under the mentor’s supervision)
✓ serve guests independently (with support from a mentor)
- Performing work as a "Waiter." Service tasks in catering establishments
Improvement Objectives and Service Specifics in Catering Establishments
Basic Rules and Standards
Basic Information about Catering Establishments
Material and Technical Resources
Menu Planning Basics
Bar Products
- Customer service in restaurants and cafes
Waiter Work Standards
Preparing the Retail Floor for Customer Service
Preparing Dishes, Cutlery, and Table Linens for Service
General Table Setting Rules
Welcoming and Seating Guests in the Dining Room
Receiving and Processing Orders
Organizing the Service Process in the Dining Room
Service Culture and Etiquette
Payment Rules with Customers
- Catering for large-scale banquet events
Banquet with full waiter service
Banquet with partial waiter service
Banquet-buffet. Cocktail banquet
Tea banquet
- Serving consumers using special forms of catering
Buffet-style service
Catering for festive evenings
- Practical training of professional waiter skills
Supervised internship at the restaurants of the Bavaria Group of Companies
- Final certification
Final Test
Qualification Exam
Level 1
19 hours 50 minutes
Online. Access to the course for 3 months. All updates and additions to the course are free of charge
Online video lectures, presentations, interactive training modules, mini-tests, study notes on working as a professional waiter or waitress, plus complimentary additional materials:
A list of recommended reading
A template for the perfect CV and a letter of recommendation
Test and improve your knowledge and skills, increase your income level, and increase your average bill and tips.
2 online consultations of 1 academic hour each
Level 1 does not include practical training.
Certificate of professional development in paper and electronic formats
15 000 ₽
24 000 ₽
Level 2
+ work experience at the ‘Bruges’ and ‘Bavaria’ restaurants
+ more bonus materials as a gift
19 hours 50 minutes
Online. Access to the course for 3 months. All updates and additions to the course are free of charge
Online video lectures, presentations, interactive training modules, mini-tests, study notes on working as a professional waiter + more bonus materials:
A list of recommended reading
A template for the perfect CV and a letter of recommendation
A library of scripts (elegant descriptions of dishes)
Step-by-step guide to handling complaints
Cheat sheet: ‘Wine and food: perfect pairings’
Template: ‘Beer and food: perfect pairings’
A quick start to a high-paying career
2 online consultations of 1 academic hour each
A two-week work placement under the guidance of the best mentors at the ‘Bruges’ and ‘Bavaria’ restaurants, with the possibility of employment
Certificate of professional development in paper and electronic formats
30 000 ₽
50 000 ₽
Start your journey today
How the training works
We assist with employment in restaurants of the Bavaria Group of Companies
Why us?
We offer the best students the opportunity to work in their chosen field at the Company's restaurants, and we offer a full refund upon completion of at least one year of training.
Course teachers
Corporate University Specialist
Work experience:
Since 2022, service trainer at a restaurant;
Experience in the hospitality sector since 2020 – waiter at the ‘Bruges’ and ‘Jersey’ restaurants
Current head barman at the ‘Bruges’ restaurant
Work experience:
Since 2025, trainer in restaurant service and bar operations;
Work experience in the hospitality sector since 2022 – barman at the ‘Bruges’ restaurant
Head of the Teaching and Learning Department at the Corporate University. Practising psychologist.
Work experience:
Over 20 years’ experience in recruitment and human resources management; over 6 years’ experience in staff training for restaurants; Trainer in business communication etiquette and conflict resolution in restaurants
FAQ
How many hours a week will I need to study? Can I combine my studies with work?
Everything depends entirely on you. You can study the course materials at your own pace, balancing your studies with work, school, and your personal life. On average, you'll need 8-10 hours a week to comfortably study the materials. And 15-19 hours a week for hands-on professional development.
I don't have any experience working in an institution. Is it required for the courses?
No, it's not required. After our training, you'll have the knowledge and skills to confidently work in the food service industry.
Will I be able to communicate with the teacher?
Yes. Individual or group online consultations with a trainer will answer any questions you may have during your training.
What level of education do I need to enroll in the course?
No professional education is required.
Are there any age restrictions for taking the courses?
Registration for the course is open to all interested individuals over 18 years of age.
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